Policies

WARRANTIES POLICY-- Products manufactured and sold by Roto-Fab are guaranteed to be free from defects in materials and craftsmanship for 1 year from the date of purchase. If a part is defective Roto-fab, LLC will, at it's own discretion, repair or replace the defective part. Roto-fab, LLC is responsible only for the actual repair or replacement of any part found to be defective. Products such as air filter elements carry a separate manufacturers warranty that may differ from Roto-fab warranty policies. Please refer to the information provided by the specific manufacturer.

RETURNS POLICY--we strive to provide detailed product information to aid in your purchasing decision. If you have any questions, we are eager to answer them. We cannot accept returns on parts that have been used . Parts that have been ordered with custom color paint work or custom finish cannot be returned, nor can the order be cancelled if the part is already in process at one of our finishing vendors.  No returns will be accepted after 15 days.  Prior authorization must be given before any return can be made. Please call 260.375.4480 for return authorization  and instructions. Returns must be in original packaging and unused condition. Returns must be accompanied with a copy of the invoice. A 15% restocking fee will apply to any returned item. The original shipping cost will not be refunded.

PRIVACY POLICY--Roto-Fab collects certain personal information during account registration and order checkout. This information may include name, gender, address, telephone number, and customer vehicle data.  However, Roto-Fab will never share, give away, or sell your personal information. All personal information collected by Roto-Fab is used only for order fulfillment and internal marketing purposes only.  We use industry standard SSL encryption technology during all exchanges of personal information.

SHIPPING--Shipping and Insurance are additional on each item unless otherwise specified. Next Day Air and Second Day Air delivery are available upon request for an additional charge. Please call or e-mail if you have any questions regarding shipping charges on a specific product.   Shipments to Alaska, Hawaii, Puerto Rico, APO and FPO addresses, and some international orders may be shipped via US Mail. These orders may be subject to additional charges.

PAYMENTS--We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER, as well as CASH, CERTIFIED CHECKS and MONEY ORDERS. We also accept Paypal payments from verified Paypal accounts. Please contact our sales department for more information. Sorry, NO COD's!!!

EMISSIONS--Roto-Fab is not responsible for parts not being smog-legal in your state. Many parts are not legal for sale or use in California, or on any pollution controlled vehicle. It is your responsibility to be aware of your local emissions laws and checking for legality of any parts purchased.

 

You can shop at Roto-Fab.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).


For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.roto-fab.com is registered with the Authorize.Net Verified Merchant Seal program.